We're Here to Help
Online learning works best when help is just a click — or a call — away. The MSDU Student Support team is a dedicated unit of academic counsellors, technical specialists, mentor-faculty, and wellness counsellors. Whether you're stuck on a topic, can't access a recording, need help with a fee receipt, or simply want career advice, we've got you covered.
Reach Us Through
Toll-free Helpline
Call us at 1800-XXX-XXXX between Mon–Sat, 9 AM – 7 PM IST. Multilingual support in English, Hindi, and Punjabi.
Email Support
Write to support@msdu.in. Tickets are auto-routed to the right team and acknowledged within 24 hours.
In-LMS Chat
Live chat directly inside the LMS during business hours — quickest way to resolve technical and academic queries.
Faculty Mentors
Each student is assigned a faculty mentor for the duration of their programme. Schedule 1:1 video calls via the LMS.
What We Help With
Wellness & Counselling
Online learning can sometimes feel isolating. MSDU partners with certified counsellors to offer free, confidential mental-wellness sessions to all enrolled learners. Sessions are held over secure video on Wednesdays and Saturdays — book through the LMS or write to wellness@msdu.in.
Crisis lines: iCall (022-25521111) and Vandrevala Foundation (1860-2662-345) — free, available 24/7.
Open a Support Ticket
Sign in to the LMS and raise a ticket. Our team will acknowledge within 24 hours and resolve most queries within 3 business days.
Raise a TicketFormal GrievanceDirect Contacts
- +91-XXXX-XXXXXXGeneral helpdesk
- support@msdu.inEmail support
- careers@msdu.inPlacements & internships
- wellness@msdu.inCounselling (confidential)