MS Digital University | Punjab's First Private Digital Open University

Our Commitment

MS Digital University is committed to providing a fair, prompt, and confidential redressal of student grievances. The four-stage mechanism described below ensures every complaint is heard, recorded, and addressed within defined timelines — with the option to escalate to an independent Ombudsperson if needed.

Four-Stage Redressal Mechanism

Stage 1. Department / Faculty Mentor

Most academic and operational issues are best resolved at the department level. Speak to your faculty mentor or open a ticket via the LMS — typically resolved within 7 days.

Stage 2. Programme Coordinator

If unresolved at Stage 1, escalate to your Programme Coordinator with the ticket reference. Acknowledged within 48 hours; resolution within 15 days.

Stage 3. Student Grievance Cell

File a formal grievance with the Student Grievance Redressal Committee (SGRC) for matters not resolved within 15 days. SGRC reviews and responds within 30 days.

Stage 4. Ombudsperson

If not satisfied with the SGRC decision, appeal to the University Ombudsperson — an external retired judicial officer appointed under UGC norms. Final binding decision within 30 days.

Types of Grievances Covered

Academic — content quality, faculty conduct, curriculum

Examinations — paper setting, evaluation, re-evaluation

Administrative — admissions, ID cards, certificates

Financial — fees, refunds, scholarships

Technical — LMS, recordings, software access

Discrimination, harassment, or behavioural concerns

Our Principles

Confidentiality of the complainant is strictly maintained
No retaliation policy — students cannot be penalised for raising a complaint in good faith
Anti-Ragging Policy and Internal Complaints Committee (ICC) for sexual harassment cases run alongside the Grievance Cell
All decisions are recorded in writing and uploaded to the student dashboard

Filing Anonymously

In cases involving harassment, discrimination, or safety concerns, you may file an anonymous complaint via the dedicated SGRC email or the secure form on the LMS. Anonymous complaints are fully investigated, although feedback to the complainant may be limited.

File a Grievance

Sign in to the LMS to file a formal grievance with attachments. You'll receive a tracking ID and email/SMS updates at every stage.

Open Grievance Form

Direct Channels

grievance@msdu.in
Student Grievance Cell
icc@msdu.in
Internal Complaints (PoSH)
ombudsperson@msdu.in
University Ombudsperson
UGC Helpline
1800-111-656 (toll-free)

Grievance Redressal