Our Commitment
MS Digital University is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use and safeguard it, and the rights you have over your data — in compliance with the Digital Personal Data Protection (DPDP) Act 2023 and UGC norms.
By using our website, LMS, mobile apps, or any MSDU service, you consent to the practices described in this policy. We urge you to read it carefully.
Data We Collect
Identity & Contact
Name, email, mobile, postal address, date of birth, photograph (for ID), and emergency contact details.
Academic Records
Previous qualifications, transcripts, entrance scores, programme of study, attendance, assignments, and exam results.
Financial Information
Fee payments, refund details, scholarship data, and bank/UPI references for transactions (handled by PCI-DSS-certified gateways).
Identity Documents
Aadhaar (masked), PAN, category certificates, mark sheets, and other documents required for admission and statutory verification.
Technical Data
Device, browser, IP address, cookies, LMS activity logs, and exam-proctoring telemetry (Argus AI) — used for security and quality assurance.
Wellness & Counselling
Booking metadata for counselling sessions. Session content is confidential between learner and counsellor and is not stored by the university.
How We Use Your Data
- Process your admission, enrolment, and academic records
- Deliver classes, examinations, results, and digital certificates
- Communicate notices, alerts, and academic updates
- Comply with UGC, AICTE, and government statutory requirements
- Operate the LMS, virtual classrooms, and AI-proctored examinations
- Detect, prevent, and investigate fraud, abuse, or policy violations
- Anonymised analytics for institutional research and quality improvement
Sharing & Third Parties
We do not sell your personal data. We share it only with:
- Statutory authorities (UGC, AICTE, NAD, ABC) where required by law.
- Payment gateways and certificate providers under contractual data-protection agreements.
- Approved partner platforms (SWAYAM, NPTEL) when you enroll in linked courses.
- Counsellors, mentors, and faculty strictly within the scope of providing your services.
Your Rights
Right to Access
Request a copy of personal data we hold about you.
Right to Correction
Request correction of inaccurate or outdated data.
Right to Erasure
Request deletion of data once retention obligations end.
Right to Withdraw
Withdraw consent for non-essential processing at any time.
Right to Port
Receive your data in a machine-readable format.
Right to Grievance
Approach our Data Protection Officer or escalate to DPB India.
Cookies & Tracking
We use cookies and similar technologies to improve your experience. The categories used are:
- Strictly necessary — authentication, session management, security
- Functional — language, accessibility, and UI preferences
- Analytics — anonymised usage statistics for service improvement
- Performance — page-load and error telemetry to maintain reliability
You can manage cookie preferences in your browser settings. Disabling strictly necessary cookies may impair core functionality.
Children's Privacy
Our services are intended for users aged 18 years and older. We do not knowingly collect personal data from children under 18. Where verifiable parental consent is required by the DPDP Act 2023, we obtain it before processing.
Data Protection Officer
Contact our DPO for any privacy-related query, consent management, data access, correction, or grievance.
dpo@msdu.inQuick Facts
- Last Updated25 April 2026
- Data Residency100% within India
- StandardsDPDP 2023 · ISO 27001 · UGC